• Home
  • Services
    • Profit First
    • Accounting Services
    • Tax Preparation and Planning
    • Tax Resolution
      • Filing Prior Years Returns
      • Behind on Payroll Taxes
    • Bookkeeping
    • Payroll
    • Advisory Services
    • Cash Flow Forecast
    • Consulting for QuickBooks®
    • Training for QuickBooks®
    • Xero Cloud Accounting
    • Cloud Accounting
  • Pricing
  • Products
    • QuickBooks Online
    • QuickBooks Online Advanced
    • QuickBooks Desktop
    • QuickBooks Enterprise Solutions
    • QuickBooks Point of Sale
    • QuickBooks Payments
  • Industries
    • Services
    • Construction
    • Medical and Health Care
    • Real Estate
    • Non Profit
    • Retail
    • Restaurant
    • Manufacturing
    • Wholesalers and Distributors
    • eCommerce
  • Testimonials
  • Resources
    • Resources
    • Mobile Accounting
  • Blog
  • About
    • About Us
    • Team Leaders
  • Contact
206-529-4955 | sales@clearacctg.com
June 20, 2019

Five Timeless Tips to Improve Customer Service

Simone Bachaud Business Tips

Tweet
Share
Share
Pin

Having repeat customers is essential to many businesses, and the key to keep clients coming back is to provide them with great customer service. Here are five ideas to rate your business’s savvy when it comes to serving customers well.

  1. Make a great first impression.

When customers make a purchase from you, make them feel great about it by sending them a series of indoctrination emails. Congratulate them on the purchase, let them know how to get the most out of their new purchase, and encourage them to connect with you on social media and your mailing list. 

  1. Measure response time.

How fast do you answer prospect and customer questions? Social media has changed the game. Customers that reach out via social media platforms, their phones, chat, or messaging apps expect an immediate answer.  Facebook even gives a badge to businesses who respond quickly and consistently.   

Not only do businesses need to monitor messages coming in from a record number of places – email, phone, web forms, chat, social media, and more – they need to respond faster than ever. 

Without measuring your response time, it’s hard to know how you’re doing, so putting measures in place is the first step to improving this customer service metric. 

  1. Publish clear policies.

Good customer service starts with setting clear expectations. Before a customer buys from you, they should be able to know what your return policy is in case something goes wrong. Some of the policies that should clearly be published online as well as at all customer-facing business locations include:

  • Returns policy: If the product or service is not as expected, can the customer obtain a refund? Is there a re-stocking fee?  What about shipping?  Cash back vs. store credit?
  • Shipping policy: Most people expect free shipping these days. They will want to know what it costs and how long will it take to get the item.
  • Terms of service: Are there any limitations to the product? Or legal items that need to be communicated?
  • Privacy policy: All clients will be giving you private customer data. They will want to know if it’s secure, if you share it with anyone, and if you are compliant with laws like GDPR (Europe), the CAN-SPAM act (US), or CASL (Canada).
  1. Encourage feedback.

Your best ideas for new products and services can come from your customers. Ask for feedback by sending customer satisfaction surveys and requests for testimonials and reviews. Read what customers have to say about your service so that you can make improvements as needed. 

  1. Check your ego at the door.

As small business owners, sometimes we need to be humble, especially when things go wrong. Be generous with apologies to customers; it will go a long way toward improving customer relations. If you’re at fault, admit it and make it right with the customer.  Even if you’re “right,” find a way to explain to the customer so that they feel good about you and your business. 

Delivering great customer service can be a huge competitive advantage for your business. How does your business stack up against these five ideas?  Try them, and watch your revenue grow.

Tweet
Share
Share
Pin
Do You Know Who Your Top Customers Are? Mid-Year Review

Related Posts

Business Tips, cybersecurity

Fighting Cybersecurity Threats in Your Business

Blog, Business Tips, Tax

Does Your Business Qualify for the Employee Retention Credit?

Blog, Business Growth, Business Tips, Profitability Tips

Ten Places to Look to Find More Profits

Monthly Archives

Categories

  • Accounting (29)
  • Accounting Software (2)
  • Blog (5)
  • bookkeeping (2)
  • Bookkeeping Tips (7)
  • Business (12)
  • Business Development (17)
  • Business Growth (13)
  • Business Tips (79)
  • Cool Tech Tools (16)
  • Cost-Saving Tips (1)
  • Cost-Savings Tips (1)
  • Customer Service Tips (7)
  • cybersecurity (1)
  • Decision-Making Tips (4)
  • Expense Reduction Tips (4)
  • Finance Management (1)
  • Management Tips (9)
  • Marketing Tips (1)
  • Money Management (1)
  • News (9)
  • Payroll Tips (3)
  • Personal Development (6)
  • Profitability Tips (11)
  • Self-Employment (4)
  • Tax (15)
  • Tax Resolution (1)
  • Time Management Tips (4)
  • Uncategorized (16)
  • Home
  • Services
  • Products
  • Industries
  • Resources
  • Blog
  • About
  • Contact

Contact Us

Tax Services, Accounting Services and Services for QuickBooks®

Clear Accounting

206-529-4955
sales@clearacctg.com

8618 NE 143rd Street, Suite 100
Kirkland, WA 98034

Client Login

Client Portal Login


Intuit, QuickBooks, and QuickBooks ProAdvisor are registered trademarks of Intuit Inc. Used with permission under the QuickBooks ProAdvisor Agreement.

Sign Up for Our Newsletter!

Subscribe to our newsletter for the latest news and updates from Clear Accounting, plus interesting articles and useful advice.

© 2021
Copyright Clear Accounting | Site Design by Accelerator Websites | Disclaimer & Privacy Policy | Client Login